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Troubleshooting Common Issues

The wishlist button is not showing on my products​

If the wishlist button isn't appearing:

  1. Verify that app embeds are enabled in your theme settings
  2. Check if the app is properly installed and activated
  3. Ensure your theme is compatible with the app
  4. Clear your browser cache and test again
  5. Check for JavaScript errors in your browser console

Wishlist items are not saving properly​

If items aren't being saved to the wishlist:

  1. Check if cookies are enabled in the customer's browser
  2. Verify that JavaScript is enabled
  3. Ensure the app scripts are loading correctly
  4. Check for conflicts with other apps or custom code
  5. Test in an incognito/private browsing window

The wishlist page is not loading​

If the wishlist page won't load:

  1. Verify the wishlist page is published and accessible
  2. Check for theme compatibility issues
  3. Ensure all required app embeds are enabled
  4. Look for JavaScript errors that might be blocking the page
  5. Test with a different theme temporarily

Styling issues with wishlist buttons​

If the wishlist buttons don't look right:

  1. Check for CSS conflicts with your theme
  2. Verify custom CSS is properly formatted
  3. Clear any caching plugins or CDN cache
  4. Test with default styling first
  5. Check for responsive design issues

Analytics are not tracking properly​

If analytics aren't working:

  1. Verify that tracking scripts are enabled
  2. Check for ad blockers that might block tracking
  3. Ensure Google Analytics integration is properly configured
  4. Test with different browsers and devices
  5. Check the app's analytics settings

Performance issues with the wishlist​

If the wishlist is causing performance problems:

  1. Check for JavaScript errors in the console
  2. Verify that app scripts are optimized
  3. Look for conflicts with other apps
  4. Test with a minimal theme setup
  5. Contact support if issues persist

How do I get support for technical issues?​

For technical support:

  1. Check the app's documentation and FAQ
  2. Contact the app developer through the Shopify App Store
  3. Provide detailed information about the issue
  4. Include screenshots and error messages
  5. Test the issue in a staging environment if possible